Terms of Service
Last updated October 15, 2026
Acceptance of these terms
These Terms of Service govern your membership in a loyalty program powered by Xolo Club. By joining a program — at a venue kiosk, on the web, or through the Xolo Club app — you agree to these terms. If you do not agree, please do not join. If you register a venue with Xolo Club, these terms apply to your business too, including the section on venue content below.
The service
Xolo Club provides loyalty technology to restaurants, cafés, and other venues (each, a “venue”). Each venue sets and operates its own program — the rewards offered, how visits or stamps are earned, and the terms of any reward. Xolo Club runs the program on the venue’s behalf; the venue is responsible for honoring its rewards.
Venue content
When a venue registers with Xolo Club, it grants Xolo Club a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and adapt (for example, resize or crop) the content it provides or makes public through the service. That includes its business name, logos, brand colors, photos, reward and program descriptions, and public business information such as addresses, map locations, opening hours, and contact details.Xolo Club may use that content in its apps, kiosks, website, and communications to operate and promote the service: for example, to show the venue’s program to its members, to list the venue for people discovering places near them, and to name the venue as a Xolo Club customer. A venue can turn off its listing in discovery from its dashboard settings. The license lasts while the venue uses Xolo Club and ends when it closes its account, except for backups and materials already published or sent. The venue confirms that it owns or has permission to use that content and that it does not infringe anyone else’s rights.
Eligibility
You must be the authorized user of the mobile number you provide and old enough to form a binding agreement in your jurisdiction. One membership is allowed per phone number per venue.
Your membership and rewards
Visits, stamps, and rewards have no cash value, are not transferable, and cannot be exchanged for cash except where required by law. A venue may change or discontinue its program, adjust how rewards are earned, or expire unused balances. Rewards are subject to availability and the issuing venue’s terms.
Communications
With your consent, Xolo Club sends marketing and membership messages by SMS and email on the venue’s behalf. How those messages work, and how to opt out, is described in our Messaging Terms. How we handle your information is described in our Privacy Policy.
Acceptable use
You agree not to misuse the service — including attempting to earn rewards fraudulently, interfering with its operation, or accessing it in an unauthorized way. We may suspend or end a membership that violates these terms.
Ending your membership
You can leave a program at any time from the Xolo Club app, by asking the venue, or by contacting us at contact@xoloclub.com. Ending your membership forfeits any unredeemed balance or rewards. We may suspend or terminate memberships as described above or if a venue ends its program.
Disclaimers and limitation of liability
The service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Xolo Club is not liable for indirect or incidental damages, or for a venue’s decision to change, suspend, or discontinue its program or to honor a reward.
Changes to these terms
We may update these terms from time to time. Material changes will be reflected by the “last updated” date above, and continued participation after a change means you accept the updated terms. This is version tos-v1; when a venue accepts these terms, we record which version it agreed to.
Contact
Questions about these terms? Contact us at contact@xoloclub.com.