Messaging Terms
Last updated September 22, 2026
The program
The messages you receive come from the restaurant, café, or venue where you signed up, and every one of them names that venue. They go to the mobile number and email you gave at its kiosk. There are two kinds, and you agree to them separately. Xolo Club provides the loyalty program and sends the messages on the venue’s behalf.
Membership messages
The messages that make the program work: your sign-up confirmation, visit and stamp updates, reward availability, and reward coupon codes. They come from the venue where you joined and are part of the service you signed up for, so joining is your agreement to receive them.
Marketing messages
Special offers and promotions from the venue where you joined — sent only if you ticked the separate marketing box when you signed up. Agreeing is optional and is never a condition of joining or of any purchase, and you can reply STOP at any time.
What this program does not include
Account login and verification codes are not part of this program. They are sent only when you ask to sign in, come from a different number, and are never sent under the consent described here. Replying STOP to the messages above does not affect your ability to sign in.
Message frequency
Message frequency varies with your activity and the venue’s program.
Cost
Message and data rates may apply, depending on your mobile carrier and plan.
How to opt out or get help
Reply STOP to any text message to unsubscribe from SMS at any time. Reply HELP for help, or contact us at contact@xoloclub.com. You can also stop email messages using the unsubscribe link in any email.
Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability.
How we use your information
We use your mobile number and email only to send the messages described above. We do not sell your information, and we do not share it with third parties for their own marketing. Your details are handled in line with our privacy practices; contact contact@xoloclub.com with any questions.