Privacy Policy
Last updated October 12, 2026
Overview
This Privacy Policy explains how Xolo Club collects, uses, and shares your information when you join a loyalty program powered by Xolo Club at a participating venue or use the Xolo Clubmobile app.
Information we collect
The details you provide at sign-up — your name, mobile number, and, if you choose, your email and birthday — along with your loyalty activity, such as check-ins, visits and stamps, and rewards earned or redeemed. When you sign in to the Xolo Club app, we use your mobile number to send you a one-time code; the app shows your memberships, balances and rewards, and lets you update your name and email. If you turn on notifications, we store your device’s notification token so we can send them. If you let the app use your location, it’s used on your phone to show clubs near you and how far they are; we don’t receive or store it.
How we use your information
To operate your membership and the venue’s loyalty program: to record visits and rewards, to send the marketing and membership messages described in our Messaging Terms, to send the app notifications you’ve turned on (your rewards, a welcome when you join a club, and offers and promotions from the clubs you’ve joined), to show participating venues on the app’s map, to provide support, and to keep the service secure and working properly.
How we share your information
We share your information with the venue where you are a member, and with service providers who help us run the program (such as SMS, email, push notification and hosting providers) under obligations to protect it. We do not sell your information, and we do not share it with third parties for their own marketing. We may disclose information if required by law.
Your choices
You can stop SMS at any time by replying STOP, and stop emails using the unsubscribe link in any email. App notifications and location can be turned off anytime in your phone’s Settings. You can delete your account in the Xolo Club app, or as described on our Delete your account page. You may also request access to or deletion of your information by contacting us at contact@xoloclub.com; some records may be retained where required by law.
Data retention
We keep your information for as long as your membership is active and as needed to operate the program, resolve disputes, and meet legal obligations, after which it is deleted or anonymized. When you delete your account, your personal details are removed right away; venues keep an anonymous record of past visits and rewards.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The service is not directed to children, and we do not knowingly collect information from children. If you believe a child has provided us information, contact contact@xoloclub.com and we will delete it.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.
Contact
Questions about your privacy? Contact us at contact@xoloclub.com.